Nedbank Card Online ***** Funds taken out of account Uber Eats and Flyers Union CA

***** Uber Eats Deductions on bank card ***** on my card from Uber Eats and Flyers Union CA. I recently had a transaction of R1 and a refund of R1 done on Wed 9/4/2021. Thereafter 3 additional transactions went off my card with no approval or authorisation required by Uber Eats. I received emails from Uber Receipts <***********> which provided details of the purchases that i did not make at Greenstone Nandos and KFC Fourways Mall. I have reported this to UBER and their response is below. VERY POOR SERVICE, the bank has not been in contact with me throughout this process and i had to call them today to find out if the ***** department are working on it. Uber's response is below which is equally poor as to how they have been hacked into with mails to the clients. Hi Zaida,

Following an investigation, we've been unable to trace this charge in our system with the provided information. In such an instance, we highly recommend reaching out to your financial institution to confirm your account details and seek further assistance with any unauthorised account activity.

We apologise for the inconvenience. Sent by AM on Friday, April 9, 2021 at 9:08:07 AM

Lesson is not to put your card details on any sites for transactions and the bank needs to have a more secure system when purchases are made on their cards. The client who has experienced ***** must now pay for a new card their own cost.

The bank is slow and all of the information from Uber etc has been shared with them. The first consultant i spoke to Named: Nathan dropped my call and didnt even call me back on Wed at 17h10, i had to call card ***** back and start all over with a new consultant. Shocking service for someone who has been with the bank for more than 25 years....