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zahirk Z

1 reviews | Active since Sept 2016

30 Sept 2016, 07:23

Nedbank card ***** loss no feedback no response

<p>I have logged an incident with Nedbank Card ***** at 7.30am yesterday 29/9. I have also called the Nedbank Contact Centre twice and visited Nedbank branch.</p> <p> But I have not had any formal feedback via a phone call or emailed to me to confirm these pending transaction/s will be reversed Today.</p> <p> I don’t see the point of waiting 1-2 weeks to have this matter investigated and resolved to wait for my money to be refunded to my account when this is a clear ***** on nedbank system the card was not lost or ****** and not used for 2 months.</p> <p>I Informed the bank to reverse transaction that were pending ***** amounts but today they still went off my account this is unacceptable to me that nedbank cant block ***** transactions that I informed them about.</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply30 Sept 2016, 08:22
Official

Dear Mohammed Kazie

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team