Nedbank Card Division Pathetic SERVICE,

<p>I am extremely frustrated with the service received from Nedbank Card Division. After 6 chances that I have given them to improve their service, I have finally had enough!!! I understand that companies have new recruits that under go training so there may be times that you will encounter staff that are uns****ed, but this is the limit! I have had numerous issues with credit card division :</p> <p>1. They did not do a name change on my credit card and sent me the wrong card, which after being into the bank twice for this request, just accepted the card and left.</p> <p>2. I logged 5 requests to link my greenbacks points to my cards, but only one person Makgotso Chaane actually did know what she was doing and finally got it right and kept her promise to call me back. It is only because of her great service that i gave Nedbank Card Division another chance.</p> <p>3. I was called a few days ago to be advised that my card was expiring. But once again! That was incorrect, the card in question was cancelled more than a year ago, because it was lost and was a secondary card in my spouses name. I advised them once again to cancel that card and was advised that it would be done.</p> <p>4. I called in on the 25th requesting a limit increase and was so annoyed that you are required to verify your card and id number twice, but accepted that regulatory compliance may require it. I was advised that my request was approved and would be effective within 5 days. </p> <p>I called in today to follow up on my request as I had no received any feedback and I dont know why I expected any different, but once again they got it wrong!</p> <p>The Limit increase was done on my spouses card, (which was supposed to have been cancelled since the request was made twice). </p> <p> Firstly, the fact that the card that is linked to my husbands account was never cancelled poses a huge risk and exposes us to *****, the fact that they increased my spouses credit card limit without his permission goes against the National Credit Act.</p> <p>I needed this request in order to pay student fees by the 31st, now I have to wait to see if they can get it right after the second request and once again the wait is on. Unfortunately this loyalty to a bank that doesnt care has cost me. This service is absolutely unprofessional and pathetic! My loyalty to a bank like you Nedbank has just not been worth it. Each of my requests were simple and clear as I do understand Nedbanks systems and processes. It is truly astounding that you have staff that are so inefficient and simply lack interest in their jobs. What has happened to your values of accountability, pushing beyond boundries, integrity, service excellence...? </p>