nedbank card division is not banking my batches since 22 July 2017. Tried to lay a complaint to no avail

<p>The reference number is # ********** . I reported to card division yesterday that my own terminal is has not been banking batches since 22 July. Sane escalated it, she checked the terminal and still this morning the money is still not reflecting including four of the five batches from last night. It is end of the month and I need to pay my accounts. I keep being palmed off by being told it can only be sorted out on monday. nedbank now have R25000 of my money which I need to pay bills which is not reflecting in my account.</p> <p>That means the escalation that two agents did are not being taken seriously. How can I trust my bank. Every month I have issues one time or another where batches are not showing. I had to transfer money from my capitect savings account for vat on monday. How am I supposed to pay my bills. I escalated it to the nedbank complaints line who also told me I had to wait until monday, was so arrogant on the phone. Give me my money please or I am going to the bank ombudsman~!</p>