Nedbank Card division is dire

Nedbank Credit Card division: I opened a current account and app**** for a credit card. I have a business account with Nedbank for many years - very well conducted. I received an SMS advising me that my card application was approved with a R120,000 limit, but I needed to send 3 months salary slips or statements. As I am self employed I send 3 months FNB statements from my account that I had just closed. A while later I received a message in the office to contact Nwedbank. I immediately did but no-one knew who the person was who was trying to contact me. They advised that I should not worry they will contact me again. To date no-one has. I called this morning to find out what was going on as it was over 2 weeks ago. I was advised that it was declined as they could not verify my salary. The person on the phone could not help me as she said it was the "back office" and she couldn't contact them directly. She sent an "appeal" email to them and said that someone would contact me. They have my business history - I am not unknown to them. I am livid.....is there no bank who still looks as the customer as being king. I give up!! I don't need a credit card for the credit - I need it when I buy online (flights, hotel bookings, MrD etc) and for some debit orders that go through. I have always paid up any debit balance immediatley....it is very frustrating. So where to now!!