Nedbank card division is a ****

I have been waiting for Nedbank to close my credit card since 30th November 2018, after I settled the account. I first phoned them on the 28th November 2018 to get the settlement amount and I promised to settle the account by Friday the 30th and that is exactly what I did. I was shocked to be told the following Monday that, my card has incurred interest and I still owe Nedbank and as a result they can’t close the card. I quickly disputed that on account that I was quoted an amount and settled it within the allocated time as agreed, so any additional interest owed on the card is not my problem. From that Day I was promised that the account will be closed once they have concluded their internal investigations and after listening to the recording. I was made a promise that I will get a call from them within 2 days, but till this day I am given a run around and empty promises after the other by different personnel of Nedbank, and not even a single one of them has honored their promise to call me and give feedback. Just this morning (12/12/18) I got a statement from them saying my account owes that interest amount. There is a lady known as Busisiwe Khumalo that takes the cherry for lip service, I spoke with her on Thursday 6th December 2018, mind you it is after a week of empty promises, apparently, she’s the manager for the consultants and since my case its escalated to her, she was meant to expedite my case swiftly. But till now I am yet to get any feedback about why they can’t close the credit card account. Yesterday Tuesday 11/12/18, I phoned her and she claimed they received the recording late at 7pm on Monday and she never had a proper time to listen to it’s contents, and promised to respond to me before 11am today. As you can see the time stamp as I write this review I am yet to receive that call from her! I have lost all faith on Nedbank and I need my money refunded, as on Friday I made additional cash deposit into the card. Please good people whatever you do stay away from Nedbank card division. Its full of *********** and unprofessional stuff that just want to take your money, and know nothing about customer service!