Nedbank Card Division - Identity Theft

I have been the victim of Identity Theft in October 2022 and R220 000 was obtained from Nedbank's Credit Card division. The *****ster obviously drew all the money and Nedbank started deducting the R10 200 installment from my FNB account via debit order. Luckily FNB could reverse the transaction when I notified them that it is an unauthorized debit order.

Nedbank's ***** department contacted me in January 2023 and asked me to submit an affidavit and some documents at the local branch in order for the case to be investigated by their ***** department. In the meantime, I've been listed with Experian and it shows that I failed to pay my Nedbank Credit Card and it is now 5 months in arrears.

Nedbank has an extreme reluctance to clear my name which was caused by incompetence on their part and continues to ignore my requests to restore my credit status. I have adhered to all their requests to submit personal information to speed up the process, but after so many requests nothing has been done and I still receive daily calls from their debt collectors, harassing me for the money. The ***** department ensures me that there is a note on the account that stipulates that they are dealing with the account and that I should not be called. But the Debt collecting department claims that the automated system dials the numbers and they have no control over the calls. The Stellenbosch branch seemed surprised that anything like this could have happened in the first place and made me feel like I am the only one in the world who has ever fallen victim to Identity theft. They are clueless and does not have a procedure in place for when this happens. They didn't even know what to do with the documents that I handed in, even though the ***** department instructed me to go to them.

I feel so helpless, because Nedbank is a huge financial institution and does not care about my credit status, which is of utmost importance to me. I believe they can do so much more to rectify this situation, because they handed my account over for collection.