AP
Andre P

1 reviews | Active since Feb 2010

26 Jan 2017, 13:39

Nedbank Card Division

<p>I have been experiencing endless issues with a recon of my credit card. I ask for help and I get billed for phoning R14.04!!</p> <p>I keep getting an SMS that I am in arrears but I am not. These persons just don't want to help</p> <p>"Maliehe, M. (Mpho)" ********** />"De Koker, D. (Des)" ********** <p>Their customer service is shocking and appauling. Instead of being helpful and trying to sort out the problem they just ignore any correspondence. I am more than willing to remediate anything that I did wrong, but they aren't. I am also guessing that an entry has been made on my credit info at the various agencies.</p> <p>It's just a shame that such people are customer facing when they have absolutely no people s****s and service ethics.</p> <p>I am also going to send Mr Michael Brown an email about this. It's not acceptable customer service.</p>

0
Replies (3)
Nedbank
Nedbank's reply26 Jan 2017, 13:53
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AP
Andre P's update14 Feb 2017, 16:08
Reviewer Update

Thank you to Merilyn Peters for the prompt response, the resolution and the explanations provided on the issue I logged. I am impressed with her professionality and customer service! Thank you very much I appreciate your assistance.

Nedbank
Nedbank's reply14 Feb 2017, 16:13
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.