Nedbank Card Dispute Resolution Serrvices cold front

Nedbank Card Dispute Resolution Services are the most impersonal department I have dealt with in a long time. You deal with hidden faces because all correspondence are closed of with, "Yours sincerely - Nedbank Card Dispute Resolution Services" or worse "Kind Regards, Dispute Department". Emails are started with "Good afternoon" or such like with no mention of the client's name although the email is specifically addressing the client. I get the impression that Nedbank deliberately try to keep their distance from the client as to dissuade him from further interaction or they just don't care for their clients.