Nedbank Card Department

Hi Guys

So here is the story

I originally inquired about dept counseling out of curiosity at a different company. For some reason, the inquiry went to an application on the same day, but I canceled it the same day still.

So I made sure by my own bank everything perfect no issues. But for some reason, my wife's Credit card at Nedbank went to dept counseling status and she can't use her credit card at all. So the dept counseling people send us the cancelation request forms and everything that was needed and I forwarded it to Nedbank.

From the dept counseling people they did their job so not even gonna mention who they are. But it is going on 3 weeks now and just nothing happening at Nedbank. You try to contact them and don't pick up the phone, or they do pick up but keep sending them to the wrong department. They even put the phone down in our ears once.

We went into the bank 3 times already but each time same story, we need to contact card department. The card department does not come back at all. We eventually got hold of an email address for a person at the department, but as expected they just do not reply, or when they do reply they can't understand English properly or do not understand the situation.

The frustration is that we put a lot of our money to survive this month on the card but do not get access to it. They even took off the monthly bill but at the moment the card literally has no use to us.

This is just my two pence. Hope it does not fall on death ears