Nedbank card collections

30 Jan 2021, 12:14 Nedbank card collections terrible service Nedbank in 2020 sent smses to clients asking if they want to opt for the Nedbank payment holiday i opted yes as per the sms . No follow up message was sent with any further instructions , as time went i noticed my credit score was decreasing but not paying too much attention as I was trying to investigate, then later in 2020 Nedbank sent another message saying payment holiday has ended and should i require an extension i should call their card collections department, I didn’t need any extension so i started making payments as required monthly then i later app**** for finance it was declined saying my account is in arrears i called Nedbank a gentleman assisted well so I believed at the time. He said my account has been corrected and updated it for n my profile and even sent me an up to date letter showing account isnt in arrears according to Nedbank so we resubmitted it declined again i was told still in arrears called Nedbank again a lady by the name of Frieda in the collections department answered said she sees my payment holiday response then further tells me i was supposed to call in to check if it was active to my suprise i never asked for a payment holiday it was offered i agreed , so now my account shows missed payments for most of last year , even moths when payment was made it reflects as missed payments so the Lady Freida said she will raise it with Itc it take 7- 10 days ive been calling continuously to get an update from her, her colleagues tell me they working from home so can’t transfer me they will request she calls me a week later no calls i asked to speak to a manager to escalate this because its an inconvenience in my life being listed as a bad payer when the fault was the banks fault now the very same bank is taking long to resolve my issue , Nedbank employees transfer me to switch board some just drop the phone in my ear , ive been with Nedbank for many years , my business account is with Nedbank from day all my accounts have been with Nedbank but with this terrible service im experiencing i want to move all my accounts away if this is not resolved as soon as possible .