CA
Carmen A
1 reviews | Active since Mar 2009
13 Jun 2021, 11:51
Nedbank Card Cancellation meaningless
On 10/6/21 saw deduction on my account, unauthorised on a Nedbank debit card which were cancelled 11/2020 for R849.99. Went to Walmer branch, ***** case opened and advised will take 30 days. Went to my banker and she went to Manageress who wanted me to sign acknowledgement of Debt For R849.99, R16,99 cross border charges as well as R150 investigation fee. I had no choice AI needed this money in my account. I appreciate my bankers efforts, but how can Nedbank hold me accountable for honouring a Deduction on a cancelled card? This is purely on them and on top of that wanting to charge me R150 investigating fee? Cancelled means cancelled.
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Carmen A's updateReviewer Update
15 Jun 2021, 12:58Nedbank Walmer, Port Elizabeth. Nedbank allowed an unauthorised deduction off my account 10 June 2021 in amt of R849.99 by Norton Security. Crossborder charges of R16.99 on a CANCELLED CARD ending in 4154! I went 1st thing on 11 June to deposit as my account was overdrawn. "Spoke to Myra at enquiries who opened a ***** case, called card division who could not give valid reason for allowing this deduction on cancelled card. went to see my banker Rene McKay who understood my problem and went to the manageress who insisted I sign an acknowledgement of debt for above amounts, plus R150 for their investigation fee. Today, I see another R90 deduction passed as honoring fee. Where is your honour in this Nedbank? You are parasites feeding on your clients. THIS WAS YOUR MISTAKE! It is sickening to watch your behaviour and I can promise you your days as my bank is counted. I have been with you since 1980, but you are like sharks with no care for your clients. I find this utterly disgusting behaviour on your part. Shame on you and your incompetence!
CA
Carmen A's update15 Jun 2021, 12:58
Reviewer Update
Nedbank Walmer, Port Elizabeth. Nedbank allowed an unauthorised deduction off my account 10 June 2021 in amt of R849.99 by Norton Security. Crossborder charges of R16.99 on a CANCELLED CARD ending in 4154! I went 1st thing on 11 June to deposit as my account was overdrawn. "Spoke to Myra at enquiries who opened a ***** case, called card division who could not give valid reason for allowing this deduction on cancelled card. went to see my banker Rene McKay who understood my problem and went to the manageress who insisted I sign an acknowledgement of debt for above amounts, plus R150 for their investigation fee. Today, I see another R90 deduction passed as honoring fee. Where is your honour in this Nedbank? You are parasites feeding on your clients. THIS WAS YOUR MISTAKE! It is sickening to watch your behaviour and I can promise you your days as my bank is counted. I have been with you since 1980, but you are like sharks with no care for your clients. I find this utterly disgusting behaviour on your part. Shame on you and your incompetence!