Nedbank Card *****

Nedbank servicw ia vwry bad , im soo diappoint cant even help it .have bin using it for yes but when you having a problem they dont care .Didnt have money jn my account but for some reason my card was frauted , someone somewhere used my card and bought for R1512 dnt know who .First of all it went went dnt kniw why fge bank wud allow a transaction whilw disnt have money in my account .the next thing was on negative balance .i reported tye matter as soon as i saw it in my app on rhe 7th to this day i havent beinh contacted or updayed .I keep on calling and everytime i do i get cold updated about the turn arojnd time for my case .First struggked to get rhe case number .wasnt informwd about the tur around case .After several calls was told its 7workong day .when i called again was told its 6 weeks to investigate .how can j waig for 6weeka while my accohnt ia on negativw and nedd feddbacknnothimg is reversed.worse i got paid my accountt was still negative that amount was now deducted from mg money which j already dont have .im soo hearg broken and disappointed by tye service .Dnt know if its becauae we dont have monwy so we are taken forgrated .i valled today now they are telling about 45 weeks to jnvestigate , t*** is really fruatrating .im gonna pay them what ever im owing fhem this year and closed all my cards .Im juzt fedup,angey and disapponted by theie servive n their sense of not taking client serious .There is no sence of urgency but they callnthat department fraut departmwnt .im soo done with Nedbank if i had money would pay them n move to another bank.But in fee months il be done woth them is soo disappoint really