*********** Nedbank card and complaints service

I have been a customer of Nedbank for over 15 years. At the end of April my debit and credit card expired. I received sms's to say my new cards are ordered and sent to Queensburgh branch. I went into the branch and waited only to be told it had not arrived and it was the 2nd last week in April before the cards could expire. I waited till the last week and contacted the call centre to be told they will deliver it to me. I waited and nothing came the entire week. I was without cards and access to my money for a week. I contacted the call centre to pushed from person to person and no manager dealing with my problems from the call centre last friday(5th May). Than I got transferred to complaints department where a guy emailed on Saturday morning saying he working on the problem. I got a message on Tuesday saying my card is at my branch. I had requested my cards be delivered to me due to the inconvenience and they still had it delivered to the branch. I go to the branch and they only have one card available to me when the complaints person said both my cards will be at the branch.

I have received *********** service from Nedbank with no accountability to this day. My frustration has turned to anger. I am paying for all these services and am made to feel like they doing me a favour. Even when I went into the branch and complained, they said I must call card division. Really I must sit on the line with the call centers, transferring and not giving me answers. I am honestly tired and would not recommend this bank. The staff is not helpful of competent and I feel like a prisoner. I am looking to close all my accounts with Nedbank and go to a bank that delivers on their promises. Right now I feel like Nedbank has held me HOSTAGE from accessing my money. I am tired of apologies, all they do is apologize with no results.