Nedbank car Insurance - terrible service received

Good afternoon; I took the terrible decision by taking the car insurance with Nedbank, I'm the customer who was treated very bad. I've logged a complain, it was acknowledged and during our conversation was promised to be send a gift of basket as a token of appreciation. This was on the 5th November. To date i haven't receive anything. Everything add up to the nature of my complain as i was complaining about poor service I've received twice when requesting for roadside assistance. The first incident i logged a call and sent the numbers of the person coming to help me and was left no call back to check if i was assisted, the second even same thing. I believe Nedbank Insurance is lacking a basic insurance etiquette, making a phone call to their client.