Nedbank car insurance poor service

I regretted joining, I had a problem with the car rims. Firstly you can't get through to them to make a claim I struggled for 2days. Then my car was only taken to the service provider after 3days. You not allocated a person to deal with you claim. When you call you can take more than 30min holding on worse its an 0861 no taking a lot of airtime. It took them 6wks to authorize for the new rims.i didn't have my car for 8weeks and the hired car was taken back by europcars. This has really troubled me such appauling poor service I have never experienced.imagine what will happen when one is in an accident.i will never recommend their services to anyone ever.i wrote a complaint but nobody bothered to call me they claim am not answering my calls.Never even how tempting take a Nedbank car insurance, I defaulted by drs appointments due to lack transport just for rims. Their consultants kept on saying some manager will call as they junior to deal with existing claims 🙄 but ohh it never happened.