Nedbank Car Insurance is a ****!

I have been involved in a motor vehicle accident on Saturday morning around 9am with my two children. Our car was hit from the back. My daughter was feeling pain in her back as the vehicle hit that side where she was sitting. My one year old son was not injured by grace. I called Nedbank Motor Vehicle insurance countless times on ***and ***only be told that my policy is inactive. Imagine a woman with two minors alone on the road and no road side assistance was dispatched. My car had damages to the back light, the tyre got a puncher, the wheel cap was ********** and the boot destroyed. I stood there hopeless. Thankfully my family and church members came to assist but we couldn't get through to the insurance. The tow truck guy also could not take my car because I didn't have authorization from the insurance since my policy was said to be 'inactive'. Luckily the car could move once the tyre was changed. I was told to call on Monday during office hours to verify the policy and then log a claim. I called on Monday the 27th of November and the policy was declared to be active but when I need to be transferred to the claims department to log a claim, I have to wait a whole 30 mins before the call is answered, once someone responds, they can't log the claim as the policy is not showing on their system. This circus has been happening since Monday morning. I have been calling religiously every hour but have no claim till today as I write this review on the 29th of November at 09:50. This is causing so much distress and I am not sure what the issue is with finding my policy as I was given a policy schedule. I have also sent three emails since the accident to their *** email address but no response which is what is displayed on the app to log a claim. Nedbank Car Insurance seems to be a ****!