Nedbank Car Insurance Complaints

Dear Nedbank Insurance.

Would you please guide me on escalation of my claim or process to lay a compliant.

Very horrible customer service and horrible delays processing my claim.

Claim Number ***3.

Summary of events as follows: Claim and assesor report submitted to Nedbank on 29 Dec 2023. Numerous calls to Nedbank since this date and subsequent dates thereafter. See attached screen shots. Until today, no one from you office has contacted me only communication is through me. Horrible customer service received, very cheaky and rude plus empty promises that your team will get to back since Monday, 8th January 2024 this week until Today, Thursday, 11th Jan 2024 nothing has been done nor communicated to me. Just spoke to a very rude Agent, namely Tamlin Sauls/Sol. If this is the level of customer service your clients is receiving I feel very sorry from them as it is clear she has no clue what the term customer service means.

I have never ever since having car insurance recieved such horrible and unprofessional behaviour nor customer service in my life, even a ****a shop in the location has better service.

I await on your department for guidance on this matter.

Regards Dimitri Mathews ***