Nedbank car insurance claims poor service

I had accident on 22 April 2024, I have been calling from day 1 of accident until this day which is 13 May 2024 everytime I am calling to do follow up get transferd to different agents and the Agents ended up to will give me turn around time saying that I will be called and be updated on my claim but that never happened. I am always the one who calls whenever that turn around time pass, I have been calling past weeks without getting anything straight worse today Agent called Lorenzo made the process even worse he kept on pretending like he doesn't hear anything I repeated three times that I need to be assist with follow up on my claim, He let me finish talking and start breathing and making noise with computer keyboard or whatever he was typing for three times.... Imagine paying for insurance that doesn't care to update you on anything except the telling you about new premiums