Nedbank car insurance

I am highly disappointed with lack of customer service I have experienced with,from being transferred to more than 10 consultants who all can not assist...I had car accident on Sunday tried to get hold of them since 15:00 till 17:00,even the cops and paramedics tried to help by using their phones,I was left alone on the scene 😢 and there was a lady which I forgot her name she promise to send me a reference number as a proof but she didn't...even yesterday I tried the whole day with no help again...my car is out there stranded 😢 it hurt though!