CS
Constanze S

1 reviews | Active since Oct 2016

14 Oct 2016, 11:09

Nedbank Car Finance

<p>After having received written approval for car finance, I was being told for the past 2 days that Nedbank is encountering an IT issue that prevents them from finalising the contract and providing the release note to the dealer. After 2 days the story now changed to them not accepting my German and international driver’s license and them therefore not being able to go ahead with the contract.</p> <p>My driver’s license was submitted with the initial request for a quote about 10 days ago…</p> <p> </p> <p>Apart from being **** to, I had a discussion with my private banker about this news, who is neither willing to escalate the matter or explain to me how this was not part of the initial check of the application but bluntly recommended to me to just rather use a different bank.</p> <p> </p> <p>Guys, this would also be my suggestion to all of you: stay away from Nedbank, they are clearly not interested in our business…</p>

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Replies (1)
Nedbank
Nedbank's reply14 Oct 2016, 11:32
Official

Dear Contsanze,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team