NEDBANK CAPE TOWN-POOR SERVICE

<p>I needed to collect my cards at NEDBANK Cape Town (St Georges Mall). I stood in the queue for an hour before being assisted. It was then discovered that my cards need to be FICA'd. The assistant (ESME) had to constantly go to the book to consult her team leader. Besides the computer system being slow I stood at the counter for another 30mins. I was then told that the proof of address had to have my middel name reflected as well. None of my accounts have the midel name as reflected in my ID document. It has name and surname and ID number. I was then told that the process could not be completed due to this technicality. I left without my cards. A few years back when I went throught this process these documents were accepated. I have other NEDBANK products that I am reconsidering. This is the second complaint in the last few years. The last one was amicably resolved. What do i do. I dont have references that reflect my middel name</p>