Nedbank Cape Gate, terrible client service

Went to the branch yesterday to request a settlement letter. They gave me a ticket and asked me to wait. I sat for over an hour. Eventually when I was assisted, the consultant asked me why i didn’t just call the customer service and request it telephonically. I told them I called while sitting there but ran out of airtime. Clearly that number is not free. They kept asking who made me sit for that as it’s easy, I was irritated. Imagine sitting for over an hour for a 5 minute transaction. They have no interest in quality client service or a sense of urgency. Quite disappointing