Nedbank Cape Gate poor service and account management

We have recently had the worst ever experience with Nedbank Cape Gate. Our local Dance Foundation WC account was blocked in September 2021 for internet banking due to Password issues. The account has 2 signatories and one of them blocked the account. The account has been locked since and Alma Everts, the Relationship Banker has been sending mixed messages to the WC Dance Foundation stakeholders since then.

The account is linked to the main account for viewing access only and the whole Board had to sign a Resolution to unlock the account. We are in June now and the account is still locked. The service is poor and they are not clear on their own processes. While I have a fair understanding of Cyber Security and Anti Money Laundering rules, it does not justify taking 9 months to unlock the WC Bank account for internet banking. We are going to either manually withdrew the funds in the account OR transfer it into another Bank account. Enough is Enough!