MT
Mpho T

1 reviews | Active since Dec 2013

04 Sept 2018, 18:31

Nedbank cant handle transaction accounts

24 hrs after a transfer to a saved beneficiary and the transaction still says "debit pending." I called the inefficient call centre that first takes you to someone who will then transfer you to the correct department (don't know why they don't use voice prompts), their lovely agent wouldnt want to listen to my query and all she could say is that "it takes 24 to 48 working hours" not even explaining why the transaction is still pending

I am so relieved I decided to switch before this horrible experience

0
Replies (1)
Nedbank
Nedbank's reply05 Sept 2018, 07:49
Official

Dear Mpho

We have noted your concerns regarding a transaction reflecting as pending debit on your account. Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support