1 reviews | Active since Jan 2017
NEDBANK CANT DELIVER EMAIL STATEMENTS
<p>My Dad has been battling since Feb last year to get his cheque account statement sent via email - as the post takes so long. he has been to the branch numerous times. I got involved about 4 months ago, posted to Hello Peter and got an instant reaction - but do youthink the problem is solved -NO its not Statement cut off date is 11th of each month, to date we still dont have the statement. I have been emailing the contacts i have , to no avail,they dont bother answering. The credit card and investment statements arrive like clockwork, but the cheque account remains the issue and it is unresolved and i dont know who to turn to next .</p> <p>why can this not be addressed and sorted - why does a simple request take 12 months ???????? this is beyond pathetic </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Merilyn Peters has been most helpful, but still there is a statement issue . I will have to get power of attorney and physically go and get the statement as its not being delivered electronically tdhve
Merilyn Peters has been most helpful, but still there is a statement issue . I will have to get power of attorney and physically go and get the statement as its not being delivered electronically tdhve
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.