Nedbank - Cant complain about service levels - There is none!

My 86 year old Mother-In-Law is trying to register for online banking. She is a high-risk Covid-19 person and does not want to go to the bank. The Nedbank website clearly states that one can register telephonically, only to be told by the consultant that she has to go into the branch to set this up. I do not personally bank with Nedbank for a very good reason - Service delivery is rare. Please can someone from Nedbank make contact with me to sort this out?