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Anna-Marie du Toit

1 reviews | Active since May 2019

04 Aug 2017, 12:01

Nedbank cannot sort out IT problems.

<p>Motor Vechicle Finance Statements via e-mail<br /><br />Apparently Nedbank has been sending us vehicle statements since January 2017. However, the e-mails never arrive.</p> <p>We have tried both ********** and my personal e-mail addess. The statements do not arrive, we have to request them EVERY month. Something is wrong on the technical side, as we have already checked with our IT department that the e-mails do not try to enter our network. NOBODY at Nedbank want to take ownership of this problem and solve it.</p> <p>Please refer to Complaint | ********** 0001 | ********** 011080.</p> <p>Acc No: ********** 0001.</p> <p>FRUSTRATED AND UNHAPPY!</p>

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Replies (1)
Nedbank
Nedbank's reply04 Aug 2017, 13:00
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Best regards,