Nedbank cannot get any worse , or can they !

On the 3rd of May I deposited a payment through the Capitec to the Capitec approved channel to Nedbank, where it landed up going into a suspense account . Nedbank couldn't provide this information I had to ask Capitec to trace which account Nedbank provide to Capitec. I gave the Nedbank agents the date the amount the suspense account number the deposit landed up in . I was bounced around since then , I last counted the number of agents I have dealt with at 6 and 1 supervisor. No progress . At the same time eBay state they refunded three payments into my Nedbank account from which they received payment from . They provided the letter stating they have refunded the amount and provided the international tracking number with all the particulars . You would think that would suffice, no Nedbank are incapable of dealing with any of this . From Monday till today Friday I have been on the phone on email with possibly the most ***********, unhelpful group of so called bankers imaginable. I am no closer to getting my funds paid into my account than I was 2 weeks ago when eBay made that refund. Appalling and disgraceful.