Nedbank canceled my deposit but did not return the money

Nedbank canceled my deposit but did not return the money I deposited cash at a Nedbank ATM Scottsville, the machine was very slow and tried to cancel but the machine was so slow that it wouldn't cancel. I then proceeded to deposit money because it was needed urgently, the machine took my money and was showing on the screen that the deposit is cancelled and returned the receipt and card but the ATM did not return the money. I had to call the Nedbank call centre before I leave the ATM. To add to my frustration the agent was not helpfuI, I then asked him to put me through to his supervisor who told me the money would reflect in my account within 24 hours, because the deposit was made after hours. It did not make sense, but because he logged a complaint, gave a reference number I thought it would be sorted. I called again this morning just to confirm that the feedback given yesterday was true. The lady I spoke to said it would take around 4 to 7 working days which is very frustrating, because the money was needed for debit orders I have. I now have an unpaid account and a negative amount on my account which is not good for my scores. I have a receipt with the transaction number, ATM number which can be used to follow up, but non of those things were asked from me. It's very frustrating that I have to pay extra for the debit orders that bounced. It's Nedbank fault and all they can say is sorry for the inconvenience but there's nothing they can do.