Nedbank can not make things happen!

On the 22nd of June 2015 I phoned the call centre and spoke to Busiwe ( ref no ***7) to enquire the process regarding updating my property value. She advised me that I must email my valuation certificate to [Email Removed] which was done on the 22nd of June. A few days later she phoned my and requested that I go my nearest branch and ask the branch to email the documents to [Email Removed] as they cannot accept documents from the clients. I politely declined as I told her that I would not go to the branch as she advised me that I must email the documents which I did and it makes no sense as the same email address is used so I didn't understand why I had to go to the branch as it would be a waste of time for me. She than phoned and apologised for the error on her side and she said its fine she has logged a case for me hence I didn't need to go to the bank, she reassured me that everything will be deal with accordingly and my valuation will be undated by the 1st of July 2015. I phoned the call centre today and was very annoyed as the consultant told me that I must go to the branch and email the valuation certificate again!!! HOW LONG DOES IT TAKE TO UPDATE DETAILS?????