Nedbank Campus Square Incompetence

I'm disappointed in the service received from Nedbank. I've been sent to the Campus Square branch 3 times because of staff incompetence. I opened accounts for my kids, got the to Campus Square branch to activate the cards, the consultant tells me my youngest son's FICA is outstanding. How when I have the account details and card in my hand. I asked her to call the consultant at Clearwater branch who uploaded the documents but she refused telling me to come back with the child's birth certificate. I also requested my kids accounts be linked to my online banking profile, I was told it is done, guess what? Still not done. I log a complaint about my unhappiness at having a house full of high risk people and now having to go into a branch I am told a consultant will hand deliver the cards to my home. When following up I am told they cannot assist, I have to go into the branch.

Recently I received an sms advising that my kids cards have been blocked and need to go into the branch for new cards to be issued. Why when I did not request this and only after having these accounts for less than 6 months. Anyway I went back to Campus Square on Thursday l, after waiting for the longest time I finally get to a consultant who issues me with new cards. She advises me that the withdrawal limit on 2 of the 3 accounts is on R0.00. I requested she set the limit at R1000. She assures me that it's done, prints out documents for me to sign, with the assistance of who I assume is the branch manager .

To my suprise, the very next day I try to withdraw from all 3 accounts. I'm only able to withdraw from 1 account. The 2 accounts that the consultant assured me was increased, was in fact not done.

To say I'm disappointed and frustrated is a damn understatement. So much of incompetence I cannot deal with. I feel like just closing these damn accounts and taking my business elsewhere.