Nedbank Call Centre- pathetic service

Dealing with the Nedbank call centre has to be the most frustrating experience! A simple task like getting a new card has become an entire show because 4 phone calls later and a visit to the branch, I still do not have my correct card after all 4 agents confirmed they ordered the card. This is the second occasion this has occurred regarding card related matters, so this is pure ignorance on the part of the call centre agents. This is pathetic service and very poorly reflects on Nedbank.