Nedbank Call Centre- or Credit Card Division- who needs training?

I have been trying to get in touch with the Nedbank Credit Card division since 08:57 this morning. It is 10:05 and am throwing in the towel after 9 attempts of being passed form dept to the next, and back to the call center- having to wait for up to 14 minutes at a time before either reaching the wrong dept or being shut off. I also cannot find anywhere on their website where I can lodge a complaint. Pathetic.