Nedbank call centre needs training

What a struggle to get a forex payment into my homeloan account allocated.

A payment was made on the 26th Feb from Std bank forex account and till today the funds is not reflecting. Phoned on the 28th Feb and a case was opened and proof of payment sent. After phoning on the 3rd March, I was told that Nedbank has a system issue with allocating payment it will be sorted. Phoned again on the 5th but according to them no feedback yet. I phoned on the 7th again whereas Wandile says send pop to her direct so she can attach it to the case. Mind you I am accruing interest and Nedbank is phoning me regarding payment on the bond account. So no one is checking the system that a query has been logged. Phoned again today where Johannes assisted but said to phone Forex. Phoned Forex, o yes payment is there but needs to be released. And funds will show only as paid once cleared. So a week later no notification from the bank to say funds is waiting there what must they do or no help from call centre guiding you. It is back and forth the whole time.

So now my payment flags as late but was in time and Nedbank just says sorry payment date will show as and when funds received in bond account. How does that work when you do not even notify people there are funds which needs to be released and you accrue interest on the monies lying in your forex account.