Nedbank Call Centre frustrations

I need a Nedbank Merchant statement for my business so I called the call centre number (***). If I select option #3 then my call gets cut off. If I hold on for a call centre consultant then the call gets cut off. I have reported this issue once before (more than a month ago) yet the issue has not been addressed. I called again and chose a random option and was told to hold and then I got cut off again!!!!