Nedbank call Centre false information

In August this year I called the Nedbank call centre to ask if I can do a EFT from my credit card and would I be able to do this on a budget. The call centre assured me this is not a problem and when I do the EFT transaction I can phone a day or two later and they will from their side put it on the budget I want. So I did, ....unfortunately when I phoned they confirmed that this is false information and cannot be done at all. My reference for my call after this is ***1. I was assured they will look into this on the 10th of September. Till today the 20th November nobody from Nedbank ever came back to me. Please take note I have phoned a number of times referring to this reference number. Still till today I have no answer. Really Nedbank how can a person trust you with wrong information from your staff.