Nedbank call centre does it again

I have been a loyal customer of Nedbank for many years and cannot fault its service. Apart from the call centre, who, over numerous occasions I have found to be ********* and wholly unprofessional.<br> <br> Yet again, they make a mess up. I received a call from said call centre advising me that my cheque card and linked garage card would expire soon, and I could have it delivered free of charge, to a branch of my choice. <br> I opted for Queensburgh branch, as it is close to my home. Lo and behold, they dispatch the cheque card to Queensburgh and the garage card to Pinetown. How and why for one and the same account - I have no clue.<br> <br> Pinetown branch looks like a disaster area, with its chaotic ticketing queue system - and I walked out the same instant I walked in, without collecting said card<br> My question is why call a customer to ask where they would like their card sent, and not comply with the request. Judging by my poor experience time and time again with the call centre, I wonder if incompetence is a job requirement to be employed by Nedbanks call centre?