Nedbank call centre and Greenbacks!!

I have had no joy contacting Nedbank call centre since September 2024. This was on their sms prompting to change accounts over. It was only changed over now in November after calling in and being told it can take up to 2 weeks. What? How can it take so long. Then one of the perks was that you could join the greenbacks program for free, but you must call back to make sure it is linked. This is where the conflicting stories started and their consultants have different stories. My head is still spinning! Well big surprise, it is still not sorted. This was after calling in twice again to try get the greenbacks linked. Only to be told that I must now go into the branch to sort out my profile because someone apparently created another profile and linked the greenbacks to that???? So I must go in to get someone to merge the profiles????? What a cheek! They messed up and now its become my problem. This was also after insisting on speaking to a manager at the call centre, which I could only do after I had explained the whole story again. I was told to give her until Monday to escalate it and see what the issue is. But another consultant called back afterwards saying they ca see it linked to another profile that was created for me. So how the manager didn't see that is beyond me. I asked the consultant to get her manager to call me and have it sorted out the same day as it was not my mistake, and I should not be inconvenienced by having to go into the branch to fix their mistake! Still no call back. I am so frustrated with Nedbank and have had enough!!