NEDBANK CALL CENTRE AND BRANCHES

I have been attempting to increase my transfer limit for over a week now. Contacting anyone at the Nedbank Call Centre has proved frustrating to say the least, especially as they cannot even contact the branch themselves. On Tuesday, I physically went into the branch and completed and signed all forms necessary with a very efficient Enquiry consultant, whose name at the moment escapes me. He advised that my request just needed a quick authorisation, and I should be able to access the increased limit within an hour or so and will be notified by telephone that all is in order. Two days later, I have received no call, no increase in transfer limit, Call Centre are unable to contact the branch, they will not provide me with a phone number. In the meantime, Nedbank have the use of funds which are sitting in an account which does not pay interest, when it should be in an interest bearing account.

Will someone from Nedbank, Nicolway (I think the Manager's name is Devan) please contact me immediately. My surname is Hudson and I am sure you did not have many increase of transfer limits from someone of that name on Tuesday. Should I not receive a call today, I will be looking at other banks. This has been an extremely frustrating process!!