Nedbank Call Centre agents - poor service and not available to assist

Today I contacted the call centre and the call centre agent referred me to another call centre agent. The 2nd call centre agent also referred my call to another department and no one answered. I decided to go on the web site and request for a call back , no one has called me.

I decided to call the call centre for the 2nd time , the consultant referred me to the a collections department, the collections consultant stated that I am a prestige banker therefore she will refer me to the Prestige department.

She transferred me for the 1st time no one responded and the call was returned back to her. She transferred me to a second consultant , no one responded , the call was returned back to her. She transferred me to a 3rd consultant , no one responded , the call was returned back to her. She than decided to provide me with the number for prestige banking which no one responds to.

All I need is for my home loan deductions to be changed from the 25th of each month to the 31st of each month.

what is the call centre for , if no one responds.

I need feedback , am extremely unhappy with the service of your call centre agents.