Nedbank call centre agents are the worst

I have been calling your call centre trying to get my settlement letter and I'm finding no joy. At first I spoke to Tshepang, who told me he'll call back but never did, I called again and spoke to samkelo. He did send thr letter however on the letter it says I must select bank-approved beneficiary list from my bank. My bank only gives me 2 options for bank approved beneficiaries namely :nedbank card division and nedbank investment limited. I'm not paying any of those. I then called again and spoke to quiton, explained to him what I'm getting on my side. Requesting for an actual account to pay off my personal loan and be done either your bank. The number he gave me it's incorrect. ‪***‬ cheque account. Please give me the right actual account number for me to settle this account and have it closed immediately.