LR
Lucky R

1 reviews | Active since Jul 2011

03 Nov 2015, 09:55

Nedbank Call Centre Agent trying to ***** from us

On the 2nd November 2015, I app**** online for R70000 personal loan from Nedbank. I was called back by one Bonga Ngwenya. He offered a loan at an interest rate of 23.10 percent over 36 months plus a credit life insurance of R218.10. Now, if I look at this whole thing, I will have to rapay R111100.32. This does not make sense, the very same bank financed my car at an interest rate of 9.75 percent fixed for 5 years. These call centre agents think customers are idiots. Or if it is Nedbank's way of *********** clients then they behave like bullies. I am going to cancel my nedank credit card, when my fixed deposit lapses I will never invest with Nedbank again and close all savings accounts I have with this excuse for a bank. <br> If Nedbank is going to behave like your normal Mashonisa on a street corner then they don't deserve any business from ordinary people. They can take their useless loan and keep it.

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Replies (1)
Nedbank
Nedbank's reply03 Nov 2015, 11:05
Official
Hello revtoluck,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team