Nedbank Call Center - POOR service

Item: Nedbank
Rating: 1
Author: Johan R

On 14 April at 9:45 I've called Nedbank's Call Center on ***. Besides the fact that I almost have to hold on for 30 minutes, the service I've received from the call agent was very poor. Repeating my ID number twice and receiving irrelevant response to my query to name two. Perhaps Nedbank needs to employ the correct persons on the right jobs?

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Replies (1)

Nedbank's replyOfficial

14 Apr 2018, 10:49

Dear Johan Reyneke

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Service Support

Nedbank's reply14 Apr 2018, 10:49

Official

Dear Johan Reyneke

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Service Support