NedBank Call Center not understanding Loan settlement Quotation validation of 5 working days.

On the 21 st of August 2017 , I visited Ranburg Nedbank branch. I have got a existing personal loan with Nedbank and paying debit order on the 20th of every month for that loan. I requested the new loan , so that I can settle old loan that I have already paid the installment on the 20th of August and get extra cash.

Marie Molelemane was the person helping - She is very very capable and she knew her story. Marie Well done!!! and keep It up She explain every little information on the loan settlement quotation She told me that debit order that happens on the 20 th August is not yet updated. The loan settlement quotation exclude that payment of 20 th of August and Nedbank will Refund my installment for August The loan settlement Quotation was signed by me and Marie Molelemane. The money was transferred to my account within 48 hours and was not what I have signed on the loan settlement and I called Marie and she gave me Call center number to call Call Center ask why.

I called Nedbank Call Centre and seek advise as to why money transferred to my account is not what I signed on loan settlement quotation. Call center agent explained to me that is because the loan settlement quotation that I have is no longer valid , The system has generated a new loan settlement quotation and is including the 20th payment. I told her my loan settlement quotation that I signed is valid for 5 working days and you must use my quotation and refund me my august installment. She refused and transferred my call to Team leader and Team leader told me she will log a case and they will then come to me with outcome of the case

I need Nedbank to use my loan settlement quotation and refund my August installment because this what I signed for and is valid for 5 working days