NEDBANK CALL CENTER

Last year I app**** for a personal loan,which went ok and after a month find out the debit date is wrong and my details, phoned them was told it's been fixed, the next month same thing happened, phoned them and was told it should be ok this month, to my surprise debit went off on the very same date as the last past months,I phoned and emailed them again today and told that I will be called by the manager who'll be handling my complain,few minutes after I recieved a call from *** and on my true caller it listed as Nedbank, the lady asked if she was talking to the person by that other name that shows on my profile ?told her no but I know that name cause was asked by it before from other consultants and definitely sure she's looking for me ,but she didn't wanted to hear my story and told if I'm not that person then she doesn't have anything to say from me and I should just go to the branch,phoned again and spoke to Phoarne who's promised that my problem is going to be fixed no matter what,but took 26 minutes to confirm with the team leader to get my correct details and to change the debit date of which he promised earlier on our conversation that its been changed ! And as for that number he doesn't know it but will definitely phone me back and its 13:30 from 09:15 and I'm still waiting, as I called the complaints department I decided to call personal loan direct spoke to Brenda who couldn't find my account with my ID number and told her that she's going to have a problem finding it but will give her my ID number anyway, cause the first time I spoke to her I requested to speak to her sup but no had to go through all that I've said already, after 7 minutes finally spoke to the supervisor Megan whom i gave my ID number who confirmed the correct name and surname and wanted me to confirm the address, but because I knew that he was lying that that's the only name that appears on my profile I suggest that he confirm instead and the address was wrong was my previous address, and now he's only asking me about the name that I've been telling them that I don't know ,and he told me to get that fixed I have to go to the branch,but as for the date he fixed it,told him I will go the branch but I want and emailed report and he promised to send it soon after our conversation and 13:52 stil waiting.