Nedbank call center

<p>i called into the nedbank call center to get assistance with my nedbank cheque card that randomly stopped working after i had been in que for 15 min, i then went to the nedbank atm and stood for 20min only for my card to declined.</p> <p>I spent 40+ minutes with the call agent only to be told what i had stated when i called in. She then "tranferred" me by means of hanging up, i called back only to be told thatvthey have no record of my call.</p> <p>i then asked forbthe team leader who was apperently busy and i was told that she will call back, i never received that call back.</p> <p> </p> <p>the nedbank call center is frustrating, it makes telephone banking such a long and strainus process, the call agents give you no confidence of the capabilities to assist. </p>