***** - NEDBANK

I am so frustrated with Nedbank!!! On 9 May 2025 I was a victim of bank *****. I immediately tried to report the case to Nedbank. After being transferred from one operator to another I was at last able to state my situation. My case was lodged, I received a case number and I was asked to submit a SAPS case number and affidavit. This was submitted on 12 May 2025 and was acknowledged by an automated e-mail from Nedbank. I phoned just after that to confirm if all is in order and was advised not to phone again - an investigator will be allocated to the case and he/she will be in contact. Today, almost a month later, I decided to phone again as I received NO feedback. Again..... the same story, 20 minutes of listening to voices, transferred from one operator to another. When I eventually got the opportunity to state my story I was told that they can't pick up any ***** case linked to my ID number. I was FURIOUS. After a while I was transferred again and landed up with Thandeka. She was at least able to allocate the ***** case number but were not able to provide me with more information. I now need to send an e-mail....

I think this it totally unacceptable and want to warn everyone that YOUR MONEY IS NOT SAVE AT NEDBANK and they are definitely not in a hurry to investigate and give feedback on cases.

I assume I will have to wait for another month before I will get feedback - IF I get any feedback......