Nedbank: C***

Good Morning, Towards the end of November I called Nedbank regarding my pool motor damage due to an item falling onto it and breaking as a result an accident had occurred. The consultant who answered the call did not understand my challenge and as result informed that the policy only covers the electronic part of pool and pool pump in not. As according to my minimal information the pool pump is the ONLY electronic part in my pool, however due to no service delivery I went bought items to fix the pool and got a gentleman to fix it for me. I then called in December to have one of pipes for my geyser leaking on 25 December, and then again Nedbank due to script reading the guy that logged the claim said the plumber will be at my house in 2 hours and only to get confirmation on the 27 and my geyser finally fixed on 28 December after I have paid a plumber to come switch of the geyser to reduce the damage. Anyhow this claim was fixed and covered 3 days later.

However for the pool pump I am still waiting for my refund, after I have been requested for documentation after the other, and had Nedbank done what they were meant to do initially I would have not to pay from my pocket only to treated as if I don't have cover. CLAIM no. C ********** 409717