Nedbank by far the worst premium banking

My banker moved roles in August. I never received a call either from him or Nedbank to inform me that he would no longer be my banker. I found this out when I actually tried to call Ugan Nairobi for service. I thereafter was told one would be assigned to me within a month. It's now the 5th month and I still do not have a banner! I have been calling on numerous occasions and told that one will be assigned to me shortly and never again here from Nedbank! Kindly do me a favour, tell me if my money no longer deserves a banker from you and I will immediately move my account to FNB. This is ridiculous! You have been charging me monthly bank service for a service I don't even receive! You should actually be refunding me for the 5 months bank charges I have paid! Clearly your Ask Once policy is a just a joke!